Vice President – Technical Services

Black Duck

Vice President Technical Services leading the full post-sale technical journey at Black Duck Software. Overseeing customer onboarding, implementation, adoption, and advisory engagement for AppSec solutions.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define and own the operating model for the unified Technical Services organization.
Lead all phases of the customer technical journey: onboarding, implementation, adoption, value realization, and continuous advisory services.
Build and execute a scalable, repeatable delivery methodology across customer segments (SMB, Commercial, Enterprise, Strategic/Federal).
Establish clear role boundaries, handoff protocols, and engagement models between Technical Services, Customer Success, and Support.
Champion a "get the job done for our customers" mindset across the entire organization.
Ensure rapid, high-quality technical onboarding that accelerates time-to-value and drives long-term product adoption.
Oversee project management, regional services management, and program services functions responsible for implementation of Black Duck's AppSec platform.
Drive engineering-led delivery standards, solution architecture guidance, and integration best practices across CI/CD pipelines, cloud platforms, and developer tooling.
Lead the Technical Account Manager (TAM) function responsible for sustained product adoption, health management, and renewal readiness across the customer base.
Own adoption frameworks that translate product deployment into measurable business outcomes and security posture improvements.
Establish a rigorous, outcome-based services model that connects technical delivery to customer-defined business objectives.

Requirements

What you’ll need

12+ years in professional services, technical services, or customer delivery, with at least 5 years in a senior leadership role (Director or above) managing global teams.
Demonstrated success building or transforming a technical services or professional services organization — including integration of previously separate delivery and advisory functions.
Meaningful experience in Application Security, Cybersecurity, DevSecOps, or enterprise SaaS — with a working understanding of AppSec tooling (SCA, SAST, DAST, vulnerability management) and developer ecosystems (CI/CD, cloud platforms, API integration).
Proven track record of owning a services P&L, including revenue and margin accountability, services packaging, and attach-rate growth.
Experience leading Technical Account Management or post-sale technical advisory functions at scale, with a clear philosophy on how technical engagement drives retention and expansion.
Strong executive presence with the ability to engage confidently with C-level stakeholders, present to boards and investors, and represent the company at customer and industry forums.
Data-driven leadership style: comfortable defining metrics frameworks, operating cadences, and performance dashboards for a complex, multi-functional team.

Benefits

Comp & perks

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity.
Provide SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior.
This is a high-impact, newly created VP role chartered to lead that transformation.
Own the full post-sale technical journey: from onboarding and implementation through adoption, value realization, and ongoing advisory engagement.
Hold direct accountability for services monetization and margin contribution — making this both a customer-facing and a commercially driven role.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Application SecurityCybersecurityDevSecOpsSCASASTDASTvulnerability managementCI/CDAPI integrationservices P&L management

Soft Skills

leadershipexecutive presencecustomer engagementdata-driven decision makingcommunicationteam managementstrategic thinkingproblem solvingcollaborationadaptability