Dielectric Application Engineer / Regional Application Engineering Leader
KnowHireMatch
Senior Applications Engineer – Technical Support
Black Duck
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
DockerJavaJenkinsKubernetesLinuxObjective-COpen SourceSQLUnix
About the role
- Act as the Single Point of Contact for strategic customers, understanding their environments and business goals.
- Troubleshoot and resolve complex technical issues via phone, email, and other channels.
- Collaborate with developers and support teams to drive resolution.
- Research and respond to customer inquiries with clarity and technical depth.
- Create and maintain knowledge base articles for recurring issues.
- Work a permanent night shift (EST time zone) as part of a 24x7 support team.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 2+ years of experience in technical support.
- Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java.
- Excellent communication skills—both written and verbal.
- Solid understanding of Unix/Linux systems and scripting.
- Experience with 3 or more of the following:
- Troubleshooting complex applications
- Container Orchestration tools – Docker Swarm & Kubernetes
- Web application servers, particularly Tomcat
- Databases, SQL
- Open Source Software
- Jenkins, TeamCity, or other CI tools
Benefits
- Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law.
- In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
- Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CC++C#Objective-CJavaUnixLinuxSQLDockerKubernetes
Soft skills
communicationtroubleshootingcollaborationproblem-solving
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering
