IT Help Desk Technician I

BKF Engineers

IT Help Desk Technician providing front-line IT support and assistance to BKF Engineers employees. Handling technical issues, training staff, and managing support requests across the organization.

Posted 7/1/2026full-timeSacramento • California • 🇺🇸 United StatesJunior💰 $22 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and troubleshooting hardware, software, and network issues while providing exceptional customer service. Proficient in IT support, including installation, configuration, and deployment of computer systems and applications.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsWindows OS FamiliarityMicrosoft Office ProficiencyCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSystem InstallationSystem ConfigurationSoftware DeploymentHelp Desk TicketingBasic IT TrainingInventory ManagementSoftware Licensing

Soft Skills

Excellent CommunicationStrong Problem-SolvingTeam CollaborationAbility to Work IndependentlyCalm Under Pressure

Certifications & Qualifications

Associate's Degree in Information TechnologyAssociate's Degree in Computer Science

Industry Keywords

Technical AssistanceIT SupportHelp DeskUser TrainingIT Projects

About the role

Key responsibilities & impact

Serve as the first point of contact for users seeking technical assistance.
Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
Install, configure, and deploy computer systems, peripherals, and software applications.
Assist users with application issues, and guide them in utilizing software effectively.
Maintain inventory of IT equipment and ensure proper software licensing.
Document, track, and manage support requests in the help desk ticketing system.
Provide basic IT training to staff on new technologies.
Collaborate with senior IT staff on the resolution of more complex issues.
Assist with IT projects and initiatives as assigned.

Requirements

What you’ll need

Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
1-2 years of experience in an IT support or help desk role.
Basic knowledge of computer hardware, software, and networking.
Familiarity with Windows OS and Microsoft Office applications.
Excellent communication skills with a strong customer service orientation.
Strong problem-solving skills and the ability to remain calm under pressure.
Ability to work independently and within a team environment.
Availability to work in the office and assist during emergencies or after hours as needed.
Availability to travel to various office locations and other job sites as needed.

Benefits

Comp & perks

The typical base salary range for this position is $22.00 - $29.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly.
Competitive salaries, profit sharing, and 401k.
Medical, Dental, and Vision Benefits.
Generous paid time off packages.
9 Paid Holidays.
Flexible schedules.
Education reimbursement, Paid annual dues for professional and societal organizations.
BKF offers competitive and award-winning benefits and perks. To learn more click here.