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IT Help Desk Technician I
BKF EngineersIT Help Desk Technician providing front-line IT support and assistance to BKF Engineers employees. Handling technical issues, training staff, and managing support requests across the organization.
About the role
Key responsibilities & impact- Serve as the first point of contact for users seeking technical assistance.
- Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and deploy computer systems, peripherals, and software applications.
- Assist users with application issues, and guide them in utilizing software effectively.
- Maintain inventory of IT equipment and ensure proper software licensing.
- Document, track, and manage support requests in the help desk ticketing system.
- Provide basic IT training to staff on new technologies.
- Collaborate with senior IT staff on the resolution of more complex issues.
- Assist with IT projects and initiatives as assigned.
Requirements
What you’ll need- Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered.
- 1-2 years of experience in an IT support or help desk role.
- Basic knowledge of computer hardware, software, and networking.
- Familiarity with Windows OS and Microsoft Office applications.
- Excellent communication skills with a strong customer service orientation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work independently and within a team environment.
- Availability to work in the office and assist during emergencies or after hours as needed.
- Availability to travel to various office locations and other job sites as needed.
Benefits
Comp & perks- The typical base salary range for this position is $22.00 - $29.00 per hour and may vary depending upon skills, experience, education, and geographical location. This is an hourly position paid bi-weekly.
- Competitive salaries, profit sharing, and 401k.
- Medical, Dental, and Vision Benefits.
- Generous paid time off packages.
- 9 Paid Holidays.
- Flexible schedules.
- Education reimbursement, Paid annual dues for professional and societal organizations.
- BKF offers competitive and award-winning benefits and perks. To learn more click here.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Hardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSystem InstallationSystem ConfigurationSoftware DeploymentHelp Desk TicketingBasic IT TrainingInventory ManagementSoftware Licensing
Soft Skills
Excellent CommunicationStrong Problem-SolvingTeam CollaborationAbility to Work IndependentlyCalm Under Pressure
Certifications
Associate's Degree in Information TechnologyAssociate's Degree in Computer Science