Head of Operations

BJAK

Lead operations at BJAK, Southeast Asia's leading fintech platform. Shape strategy and execution impacting customer satisfaction and company performance.

Posted 4/15/2026full-time🇲🇾 MalaysiaLeadWebsite

About the role

Key responsibilities & impact

Drive Operational Strategy - Define and execute operational strategies that support growth and align with business objectives.
Run Daily Operations Smoothly - Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution.
Lead Cross-Functional Teams - Hire, lead, and mentor a high-performing operations and admin team with a culture of ownership and accountability.
Own Process Improvement - Identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed.
Champion Customer Experience - Lead the customer service function to deliver outstanding support, stepping in hands-on during high-stakes cases.
Support Company Admin & Internal Ops - Oversee internal office management, document control, vendor relations, and team compliance with policies.
Work Flexibly and Lead By Example - Be ready to work during odd hours, on the go, and directly solve issues where needed.
Collaborate Across Departments - Work with product, HR, finance, and regional teams to ensure operational excellence across the board.

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA is a plus)
7+ years of experience in senior operations roles, preferably in high-growth or tech companies
Proven ability to lead and scale operations across logistics, admin, customer experience, and more
Strong leadership, organisational, and problem-solving skills
Hands-on experience managing internal admin and cross-functional execution
Excellent communication and stakeholder management skills
Based in Malaysia or open to relocation

Benefits

Comp & perks

Competitive salary and performance-based bonuses
Casual, flat-structured work culture with high ownership
Comprehensive medical, dental, and vision benefits
Fast learning curve and regional exposure
Real responsibility from day one - your impact is direct and visible
A team that values excellence, speed, and impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supply chain managementlogisticsprocess improvementcustomer servicedocument controlvendor relationsoperations managementautomationcross-functional executionstakeholder management

Soft Skills

leadershiporganizational skillsproblem-solvingcommunicationteam mentoringflexibilityownershipaccountabilitycollaborationcustomer experience

Certifications

Bachelor's degreeMBA