BJAK

Head of Operations

BJAK

full-time

Posted on:

Location Type: Hybrid

Location: Malaysia

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Job Level

Lead

About the role

  • Drive Operational Strategy - Define and execute operational strategies that support growth and align with business objectives.
  • Run Daily Operations Smoothly - Oversee supply chain, logistics, admin ops, and customer service to ensure frictionless execution.
  • Lead Cross-Functional Teams - Hire, lead, and mentor a high-performing operations and admin team with a culture of ownership and accountability.
  • Own Process Improvement - Identify bottlenecks, automate where possible, and implement systems that reduce cost and increase speed.
  • Champion Customer Experience - Lead the customer service function to deliver outstanding support, stepping in hands-on during high-stakes cases.
  • Support Company Admin & Internal Ops - Oversee internal office management, document control, vendor relations, and team compliance with policies.
  • Work Flexibly and Lead By Example - Be ready to work during odd hours, on the go, and directly solve issues where needed.
  • Collaborate Across Departments - Work with product, HR, finance, and regional teams to ensure operational excellence across the board.

Requirements

  • Bachelor's degree in Business, Operations, Supply Chain, or a related field (MBA is a plus)
  • 7+ years of experience in senior operations roles, preferably in high-growth or tech companies
  • Proven ability to lead and scale operations across logistics, admin, customer experience, and more
  • Strong leadership, organisational, and problem-solving skills
  • Hands-on experience managing internal admin and cross-functional execution
  • Excellent communication and stakeholder management skills
  • Based in Malaysia or open to relocation
Benefits
  • Competitive salary and performance-based bonuses
  • Casual, flat-structured work culture with high ownership
  • Comprehensive medical, dental, and vision benefits
  • Fast learning curve and regional exposure
  • Real responsibility from day one - your impact is direct and visible
  • A team that values excellence, speed, and impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supply chain managementlogisticsprocess improvementcustomer servicedocument controlvendor relationsoperations managementautomationcross-functional executionstakeholder management
Soft Skills
leadershiporganizational skillsproblem-solvingcommunicationteam mentoringflexibilityownershipaccountabilitycollaborationcustomer experience
Certifications
Bachelor's degreeMBA