Senior Mobility Engineer – IT Generalist
BJ's Wholesale Club
full-time
Posted on:
Location Type: Hybrid
Location: Remote • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $98,000 - $128,500 per year
Job Level
Senior
Tech Stack
AndroidiOSServiceNow
About the role
- Serve as the primary engineer for Android and iOS mobile devices across clubs and distribution centers.
- Configure, deploy, and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
- Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), including device enrollment, patching, and lifecycle management.
- Troubleshoot escalated mobility issues using remote management tools and collaborate with club users and IT teams.
- Support mobility-related upgrades and ensure consistent device performance across all platforms.
- Lead project work including MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
- Document architectural designs, network communication services, and service traffic data related to mobility solutions.
- Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
- Assist with network and infrastructure support including device reboots, cable replacements, basic switch/port configuration, VLAN segmentation, hardware repair, refresh and installations.
- Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance.
- Support new club openings within the territory, providing onsite assistance during key operational phases.
- Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
- Train club personnel on proper use and maintenance of supported technology.
- Use ServiceNow for Incident, request, change, problem management.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- 2+ years of experience in a technical support or mobility engineering role, preferably in a retail or distribution environment.
- Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
- Strong troubleshooting skills across Android, iOS, and Windows platforms.
- Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
- Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
- Experience with Wherehouse Management Systems, POS systems and retail technology is a plus.
Benefits
- Weekly Pay: Get paid every week so that you can manage your money on your terms.
- Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
- Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
- Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
- 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
- Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
- *Eligibility requirements vary by position.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mobile device managementtroubleshootingnetwork configurationdevice enrollmentpatch managementlifecycle managementVLAN segmentationhardware repairtechnical supportproject management
Soft skills
communicationinterpersonal skillscollaborationindependenceproblem-solvingtrainingleadershipdocumentationcustomer serviceadaptability
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology