Forward Deployed Solutions Engineer, AI Products

BizzyCar

Forward Deployed Solutions Engineer implementing BizzyCar’s AI products across dealership systems and workflows. Configuring integrations, training staff, troubleshooting deployments, and driving adoption with 50–70% customer travel.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end dealer implementations, including configuration, validation, and training for non-technical staff. Proficient in troubleshooting, documentation, and managing project timelines while ensuring customer satisfaction and adoption.

Highest-signal resume keywords

API Integration ExperienceImplementation Project ManagementTroubleshooting SkillsCustomer Training DeliverySaaS Deployment Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration ToolsData ValidationLog DiagnosisWorkflow MappingRunbook WritingSQL FamiliarityREST APIsWebhooksData Structure ConceptsChange Management Principles

Soft Skills

Stakeholder ManagementProblem-SolvingCommunication SkillsAdaptabilityCustomer-Facing Skills

Tools & Technologies

CDKReynoldsTekionXtimeMyKaarma

Industry Keywords

Automotive RetailFixed-Ops OperationsSaaS ImplementationSecurity and Compliance BasicsPII Handling

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own dealer implementations end-to-end, from kickoff through go-live and early hypercare
Configure solutions to each dealership’s systems, workflows, and technology stack through structured discovery and engineering collaboration
Validate customer, availability, recall, and repair-order data flows across systems before go-live
Train non-technical dealership staff and manage change through full adoption
Manage implementation timelines, stakeholders, and go-live dates
Troubleshoot live issues by reproducing problems, reading logs, and distinguishing configuration issues from product bugs
Resolve issues independently or package clean escalations for engineering
Write repeatable runbooks, SOPs, and setup documentation for future implementations and support handoff
Route on-site customer feedback to the product team

Requirements

What you’ll need

Hands-on integration and configuration experience using APIs, webhooks, or configuration tools
Experience validating integrations end-to-end
Troubleshooting and log-diagnosis skills
Ability to reproduce issues and distinguish configuration problems from product bugs
Experience delivering customer training or enablement, ideally to non-technical audiences
Implementation or deployment project-management experience, including ownership of kickoff-to-go-live timelines and stakeholders
Experience validating and verifying data across systems
Discovery and workflow-mapping experience preferred
Issue triage and escalation experience in a customer-facing technical role preferred
Light scripting or SQL familiarity is a plus, not a requirement
Experience writing runbooks, SOPs, or setup documentation preferred
Familiarity with SaaS implementation and deployment methodology
Familiarity with REST APIs, webhooks, and authentication
Familiarity with automotive retail or fixed-ops operations
Familiarity with dealership DMS and scheduling systems such as CDK, Reynolds, Tekion, Xtime, or myKaarma
Familiarity with data structure and validation concepts
Familiarity with support, escalation, tiers, SLAs, and handoffs
Familiarity with change management or adoption principles
Familiarity with security and compliance basics, including PII handling and call-recording consent
Willingness and ability to travel 50–70%
Must be legally authorized to work for any employer in the United States
Company does not provide sponsorship for U.S. visas or immigration benefits

Benefits

Comp & perks

Competitive base salary
Commission renewals and expansion revenue
Comprehensive health benefits — medical, dental, and vision coverage
401(k) plan and equity
Paid time off, including vacation, sick leave, and paid holidays
Career growth opportunities within a growing Sales and Customer Success organization
Ongoing training and development, including access to sales enablement tools and enterprise account strategy resources
Supportive, collaborative team culture with cross-functional partnerships
Quarterly company meetings