Client Success Manager

BizLibrary

Client Success Manager driving value for clients' learning and development programs at BizLibrary. Building strategic partnerships to ensure client success and satisfaction.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 per yearWebsite

About the role

Key responsibilities & impact

Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities
Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies
Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement
Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment
Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources
Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle
Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement
Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness
Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope

Requirements

What you’ll need

3+ years of experience in customer success, consulting, or account management within a SaaS environment
Demonstrated ability to drive adoption and customer engagement across a portfolio of clients
Strong ability to build relationships and influence stakeholders, including program owners and leadership
Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities
Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment
Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations
Experience collaborating cross-functionally (sales, product, support) to support customer outcomes

Benefits

Comp & perks

Work from anywhere within the US for most roles
Competitive Salary
Medical, Dental, and Vision Insurance
Flexible PTO
401K - 100% vested with ~4% match
12 Paid Holidays
Company Laptop
Reimbursement for home office expenses
Employee Referral Bonuses
Short-Term and Long-Term Disability Insurance
FSA & HSA Options
Life Insurance
Personal and Professional Development
Employee Assistance Program (Mental Health)
Parental Leave + baby bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata analysisSaaS

Soft Skills

relationship buildingstakeholder influencecommunicationprioritizationproblem-solving