BizLibrary

Customer Success Manager

• Drive client adoption and program success, ensuring learning initiatives are effectively implemented, utilized, and aligned to business priorities
• Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies
• Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement
• Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment
• Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources
• Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle
• Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement
• Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness
• Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope

Client Success Manager