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Retention Specialist
BizIQ - Smart Growth MarketingRetention Specialist executing client retention strategies to minimize churn. Collaborating with teams to address customer issues and enhance satisfaction through effective retention initiatives.
About the role
Key responsibilities & impact- Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates.
- Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business.
- Lead efforts to address and resolve customer issues and escalations promptly, collaborating with internal teams to ensure satisfactory outcomes and client satisfaction.
- Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty.
- Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues, and proactively engaging with clients to understand their needs and challenges.
- Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics.
- Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Advanced certifications or relevant experience may be considered in lieu of a degree.
- 5+ years in digital marketing or technology company strongly preferred.
- 5+ years of experience in retention management, customer success, account management, or a related retention role.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BizIQ - Smart Growth Marketing Website LinkedIn All Job Openings 51 - 200 employees Founded 2012 🤝 B2B ☁️ SaaS Marketing
- B2B
- SaaS BizIQ is a digital marketing agency specializing in helping small businesses grow through comprehensive local and organic search engine optimization (SEO), pay-per-click (PPC) advertising, social media management, and website design services. With a focus on local SEO and reputation management, BizIQ aims to enhance a company's online presence to attract more local customers and increase brand visibility. They offer a variety of digital marketing packages personalized to meet the unique needs of their clients, ultimately driving customer growth through targeted online strategies. BizIQ has successfully assisted over 33,000 businesses, tailoring their services to ensure performance-based results and client satisfaction. Retention Specialist 🔥 7 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔄 Customer Retention Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates.
- Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business.
- Lead efforts to address and resolve customer issues and escalations promptly, collaborating with internal teams to ensure satisfactory outcomes and client satisfaction.
- Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty.
- Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues, and proactively engaging with clients to understand their needs and challenges.
- Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics.
- Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera. 🎯 Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Advanced certifications or relevant experience may be considered in lieu of a degree.
- 5+ years in digital marketing or technology company strongly preferred.
- 5+ years of experience in retention management, customer success, account management, or a related retention role. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Member Support – Retention Specialist 🔥 12 hours ago JumpstartMD 51 - 200 🧘 Wellness ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Join JumpstartMD as a Member Support Specialist to enhance member experiences and provide exceptional support. Engage with members for retention, billing inquiries, and inventory management. 🇺🇸 United States – Remote 💵 $27 - $31 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔄 Customer Retention Specialist Retention Specialist – Clinical 🕒 2 days ago Structure Networks, Inc. 51 - 200 Website LinkedIn All Job Openings Retention Specialist at Structure Therapeutics designing recruitment strategies and managing participant engagement in clinical trials. Collaborating with cross-functional teams to optimize recruitment and ensure participant retention. 🇺🇸 United States – Remote 💵 $130k - $178k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔄 Customer Retention Specialist Retention Specialist 🕒 May 15 WOW Remote Teams 1 - 10 🤝 B2B 🛍️ eCommerce 🎯 Recruiter Website LinkedIn All Job Openings Retention Specialist creating engaging marketing campaigns for a fast-growing direct-to-consumer apparel brand. Developing strategies with a focus on customer retention and loyalty programs. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🔄 Customer Retention Specialist Customer Retention Specialist I 🕒 May 11 HighLevel 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Retention Specialist conducting outreach to at-risk customers for a marketing platform. Involves data analysis and consultative problem-solving to support customer retention efforts. 🇺🇸 United States – Remote 💵 $44k - $53k / year 💰 Series A on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist Email Marketing, Retention Specialist 🕒 April 30 Floowi Inc 11 - 50 🤝 B2B 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings Email Marketing & Retention Specialist managing email/SMS campaigns and content for multiple clients in LATAM. Overseeing production and quality assurance for effective retention programs. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist 🚫👨🎓 No degree required View More Customer Retention Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
retention strategiesclient retentioncustomer successaccount managementretention metricsdata analysisperformance metricstactical initiativesescalation managementworkflow improvement
Soft Skills
client relationship managementproblem-solvingcommunicationcollaborationpresentation skillstrust buildingproactive engagementanalytical thinkingadaptabilitycustomer focus
Certifications
Bachelor’s degreeadvanced certifications