Customer Success Lead – AI Operations

Bitsight

Build AI-powered workflows and tools for Customer Success at Bitsight. Collaborate across teams to drive efficiency and effectiveness with AI-enabled solutions.

Posted 7/6/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $78,980 - $117,000 per yearWebsite

About the role

Key responsibilities & impact

Build AI-powered workflows, automations, prompts, templates, and tools that reduce manual work and improve CS execution
Prototype and scale workflows such as automated EBR/QBR decks, renewal briefs, customer summaries, risk narratives, meeting prep, and next-best-action recommendations
Help operationalize the CS operating model, including lifecycle stages, health and risk models, renewal readiness, executive engagement, customer prioritization, and value tracking
Partner with CS, RevOps, Data, Support, Product, and other teams to connect the right data into the right workflows
Work across systems such as Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom, Google Workspace, Claude, ChatGPT, and other AI/automation tools
Establish prompt structures, QA checks, feedback loops, and documentation to ensure AI outputs are useful, accurate, and scalable
Gather feedback from CSMs and leaders, iterate quickly, and continuously improve workflows based on real team usage
Help CSMs spend less time on manual reporting, prep, and coordination, and more time on high-value customer engagement

Requirements

What you’ll need

2–6+ years of experience in Customer Success Operations, Revenue Operations, Support Operations, Technical Account Management, Solutions Consulting, Customer Success, Technical Support, or a similar role
Demonstrated experience using AI tools to build practical workflows, automations, internal tools, summaries, agents, or business processes
Strong builder/operator mindset with a bias toward fast prototyping and iteration
Comfort working with CRM, CS, support, revenue, or data systems
Ability to take loosely defined ideas and turn them into structured execution
Strong systems thinking across process, data, tools, and user experience
Comfortable operating in ambiguity and making pragmatic tradeoffs
Strong cross-functional communication and documentation skills
High ownership, attention to detail, and willingness to incorporate feedback quickly.

Benefits

Comp & perks

medical, dental, and vision insurance
paid parental leave
flexible time off
401(k) plan with employee and company contribution opportunities
life and disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workflow AutomationAI ToolsData SystemsProcess ImprovementCustomer Success Metrics

Soft Skills

Strong CommunicationAttention to DetailAdaptabilityOwnershipIterative Mindset