Customer Success Manager, Key Accounts
Bitsight
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $65,000 - $95,000 per year
About the role
- Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
- Support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms
- Perform customer onboarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
- Collaborate with Product Management for product enhancement requests
- Develop materials and presentations for C-Suite executives for business reviews
- Drive internal process improvement initiatives
- Implement risk mitigation plans jointly with the Sales Account Manager
- Win as One: Strong alignment with sales and other members of the account team
- Customer Focus: Do whatever it takes to delight the customer and leave no doubt on every interaction
- Celebrate Successes: Use your relationships to uncover expansion opportunities
Requirements
- 5 -15 years of post-sales/pre-sales, including experience in Customer Success
- Ability to troubleshoot and solve customer issues independently
- Strong verbal, written, and interpersonal skills
- Excellent planning and organizational skills
- Security or risk management experience preferred
- Consulting background strongly encouraged
- Occasional travel required
Benefits
- medical, dental, and vision insurance
- paid parental leave
- flexible time off
- 401(k) plan with employee and company contribution opportunities
- life and disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingrisk mitigationtroubleshootingbusiness reviewsprocess improvement
Soft Skills
customer focusverbal communicationwritten communicationinterpersonal skillsplanningorganizational skills