Business Analyst – Creatio

Bits In Glass

Business Analyst specializing in CRM solutions with a focus on customer success. Collaborating with teams to deliver effective CRM solutions at Bits In Glass.

Posted 7/26/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in gathering and documenting business requirements, translating them into user stories, and optimizing customer workflows. Proficient in CRM solutions, particularly Creatio, with strong analytical and project management skills to drive customer success outcomes.

Highest-signal resume keywords

Business AnalysisCustomer Success PrinciplesCRM Solutions (Creatio)Data AnalysisProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringUser Story CreationProcess OptimizationData AnalysisProject Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving AbilitiesAttention to DetailCustomer-First Mindset

Tools & Technologies

No-Code / Low-Code ToolsJiraDevOps

Certifications & Qualifications

Bachelor’s Degree in Business, IT, or Related FieldCertifications in CRM Platforms

Industry Keywords

Agile Delivery ModelClient Training and OnboardingCross-Functional Team CollaborationCustomer WorkflowsEnterprise Client Experience

About the role

Key responsibilities & impact

Gather and document business and functional requirements from stakeholders
Translate requirements into clear user stories, epics, and acceptance criteria
Analyze customer data and usage to identify insights and improvement opportunities
Map and optimize business processes and customer workflows
Model and support implementation of process automation
Collaborate with technical teams to deliver CRM solutions and customizations
Configure and customize solutions using no-code / low-code tools
Validate system designs and implementations against business requirements
Engage with clients to support adoption and resolve delivery challenges
Lead or support client training and onboarding
Operate within an agile delivery model and participate in sprint activities

Requirements

What you’ll need

Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
Enterprise client experience
Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
Ability to manage multiple projects and prioritize tasks effectively.
Strong analytical skills to drive customer success outcomes.
Work with client to portion future work with the client
Work with the client and the Bits In Glass sales and delivery teams to identify opportunities for future work, maintain change control and maximize potential for value-added work.
Experience in process mapping and identifying areas for improvement.
Excellent written and verbal communication skills for diverse audiences.
Problem-solving abilities with a focus on customer-centric solutions.
Strong project management skills with attention to deadlines and quality.
A customer-first mindset to align solutions with business goals.
Technical acumen with knowledge of low-code platforms and system integrations.
Meticulous attention to detail in documentation and solution delivery.
Experience with Jira or Dev ops

Benefits

Comp & perks

Remote work options