Business Analyst, Creatio

Bits In Glass

Business Analyst focusing on CRM solutions for AI and automation consulting. Collaborating with teams and clients to enhance customer success and operational efficiency.

Posted 4/17/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Gather and document business and functional requirements from stakeholders
Translate requirements into clear user stories, epics, and acceptance criteria
Analyze customer data and usage to identify insights and improvement opportunities
Map and optimize business processes and customer workflows
Model and support implementation of process automation
Collaborate with technical teams to deliver CRM solutions and customizations
Configure and customize solutions using no-code / low-code tools
Validate system designs and implementations against business requirements
Engage with clients to support adoption and resolve delivery challenges
Lead or support client training and onboarding
Operate within an agile delivery model and participate in sprint activities

Requirements

What you’ll need

Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
Enterprise client experience
Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
Ability to manage multiple projects and prioritize tasks effectively.
Strong analytical skills to drive customer success outcomes.
Experience in process mapping and identifying areas for improvement.
Excellent written and verbal communication skills for diverse audiences.
Problem-solving abilities with a focus on customer-centric solutions.
Strong project management skills with attention to deadlines and quality.
A customer-first mindset to align solutions with business goals.
Technical acumen with knowledge of low-code platforms and system integrations.
Meticulous attention to detail in documentation and solution delivery.
Experience with Jira or Dev ops.

Benefits

Comp & perks

Competitive salary
Flexible work environment
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisdata analysisprocess mappingCRM solutionslow-code toolsprocess automationreporting toolsproject managementcustomer success principlessystem integrations

Soft Skills

communication skillsinterpersonal skillsproblem-solvinganalytical skillsattention to detailcustomer-first mindsetcollaborationprioritizationtraining and onboardingstakeholder engagement

Certifications

Bachelor’s degree in BusinessBachelor’s degree in ITCRM platform certificationscustomer success management certifications