Bits In Glass

Business Analyst, Creatio

Bits In Glass

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Gather and document business and functional requirements from stakeholders
  • Translate requirements into clear user stories, epics, and acceptance criteria
  • Analyze customer data and usage to identify insights and improvement opportunities
  • Map and optimize business processes and customer workflows
  • Model and support implementation of process automation
  • Collaborate with technical teams to deliver CRM solutions and customizations
  • Configure and customize solutions using no-code / low-code tools
  • Validate system designs and implementations against business requirements
  • Engage with clients to support adoption and resolve delivery challenges
  • Lead or support client training and onboarding
  • Operate within an agile delivery model and participate in sprint activities

Requirements

  • Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
  • 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
  • Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
  • Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
  • Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
  • Enterprise client experience
  • Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
  • Ability to manage multiple projects and prioritize tasks effectively.
  • Strong analytical skills to drive customer success outcomes.
  • Experience in process mapping and identifying areas for improvement.
  • Excellent written and verbal communication skills for diverse audiences.
  • Problem-solving abilities with a focus on customer-centric solutions.
  • Strong project management skills with attention to deadlines and quality.
  • A customer-first mindset to align solutions with business goals.
  • Technical acumen with knowledge of low-code platforms and system integrations.
  • Meticulous attention to detail in documentation and solution delivery.
  • Experience with Jira or Dev ops.
Benefits
  • Competitive salary
  • Flexible work environment
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisdata analysisprocess mappingCRM solutionslow-code toolsprocess automationreporting toolsproject managementcustomer success principlessystem integrations
Soft Skills
communication skillsinterpersonal skillsproblem-solvinganalytical skillsattention to detailcustomer-first mindsetcollaborationprioritizationtraining and onboardingstakeholder engagement
Certifications
Bachelor’s degree in BusinessBachelor’s degree in ITCRM platform certificationscustomer success management certifications