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Business Analyst, Creatio
Bits In GlassBusiness Analyst optimizing workflows and CRM solutions for customer success in an AI-focused firm. Collaborating with teams to enhance business processes and customer experiences.
About the role
Key responsibilities & impact- Gather and document business and functional requirements from stakeholders
- Translate requirements into clear user stories, epics, and acceptance criteria
- Analyze customer data and usage to identify insights and improvement opportunities
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
Requirements
What you’ll need- Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
- 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
- Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
- Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
- Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
- Enterprise client experience
- Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
- Strong analytical skills to drive customer success outcomes.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisdata analysisprocess automationcustomer workflowsuser storiesacceptance criteriareporting toolsCRM solutionscustomer success principlesCreatio
Soft Skills
communication skillsinterpersonal skillscollaborationleadershipanalytical skillsproblem-solvingclient engagementtrainingonboardingstakeholder management
Certifications
Bachelor’s degree in BusinessBachelor’s degree in ITCRM platform certificationscustomer success management certifications