Bits In Glass

Business Analyst, Creatio

Bits In Glass

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Gather and document business and functional requirements from stakeholders
  • Translate requirements into clear user stories, epics, and acceptance criteria
  • Analyze customer data and usage to identify insights and improvement opportunities
  • Map and optimize business processes and customer workflows
  • Model and support implementation of process automation
  • Collaborate with technical teams to deliver CRM solutions and customizations
  • Validate system designs and implementations against business requirements
  • Engage with clients to support adoption and resolve delivery challenges
  • Lead or support client training and onboarding

Requirements

  • Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
  • 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
  • Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
  • Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
  • Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
  • Enterprise client experience
  • Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
  • Strong analytical skills to drive customer success outcomes.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisdata analysisprocess automationcustomer workflowsuser storiesacceptance criteriareporting toolsCRM solutionscustomer success principlesCreatio
Soft Skills
communication skillsinterpersonal skillscollaborationleadershipanalytical skillsproblem-solvingclient engagementtrainingonboardingstakeholder management
Certifications
Bachelor’s degree in BusinessBachelor’s degree in ITCRM platform certificationscustomer success management certifications