Associate Customer Success Manager

Bitrise

Associate Customer Success Manager retaining Bitrise SMB and mid-market accounts through onboarding, renewals, and product adoption. Bitrise provides continuous integration and delivery automation for mobile app developers.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $77,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a focus on building long-term customer relationships and driving product adoption. Proficient in collaborating with cross-functional teams and addressing customer needs through effective communication and problem-solving.

Highest-signal resume keywords

Customer Success ExperienceCross-Functional CollaborationContract Renewal ManagementMobile App Development KnowledgeFluent English Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract NegotiationForecastingOnboardingTechnical SkillsProblem-Solving

Soft Skills

Attention to DetailInterpersonal SkillsProactive AttitudeEnthusiasmCommunication Skills

Industry Keywords

SMBMid-MarketCustomer AdvocacyProduct AdoptionCustomer Feedback

About the role

Key responsibilities & impact

Act as a trusted partner and advocate for SMB and mid-market customers
Learn and understand customers’ technical and business challenges to drive adoption and value from Bitrise products
Own the end-to-end contract renewal process, including forecasting, negotiation, and close
Serve as the primary customer contact, overseeing onboarding and training of platform end users
Maintain proactive outreach and communication cadence with customers
Collaborate cross-functionally to resolve customer issues
Identify at-risk customers and develop mitigation plans
Uncover new usage opportunities and drive product adoption
Represent customer feedback to inform product, sales, marketing, and service improvements

Requirements

What you’ll need

1+ years of relevant experience in Customer Success, Account Management, or a similar role at a technology company
Experience collaborating with cross-functional teams
Strong attention to detail and high level of accuracy
Excellent written and verbal communication and interpersonal skills
Proven ability to build and nurture long-term customer relationships
Driven, enthusiastic, and proactive with a “can-do” attitude
Basic technical skills to discuss customer needs and business goals
Fluent written and spoken English
Excellent problem-solving skills
Willingness to travel onsite with clients when needed
Experience with mobile app development or mobile development processes is preferred

Benefits

Comp & perks

Remote working environment with opportunities for in-person collaboration
Opportunity to learn about app development
Security of working in a financially stable, growing company
Global customer portfolio to manage
Competitive stock options package
Private medical insurance & life assurance
Base salary of $77,000-$100,000 + 15% variable pay