Senior Manager, Global Operations and Support
Findigs, Inc.
Job Level
Senior
About the role
- Own the full lifecycle of development of the BitPay consumer app, including customer onboarding and success.
- Deliver comprehensive documentation to support finance, compliance, and customer support operations.
- Develop comprehensive product requirements documentation that ensures domestic and international regulatory compliance.
- Manage vendor relationships, support strategic partnerships, and participate in audits as the product SME.
- Drive enhancements, identify new strategic opportunities, and curate competitive intelligence for your products.
- Improve product operations and refine the backlog management process across multiple development teams.
- Improve onboarding, identity verification, and monitoring programs for consumers.
- Present and discuss user experience, funds/data flows, and back-end operations with regulatory entities.
- Perform other duties as assigned.
Requirements
- 5+ years of product management experience in a technical financial or crypto consumer app.
- Prove experience in scaling growth (users and revenue) for a financial/crypto consumer app.
- Strong background in cryptocurrency and/or payments industries.
- Demonstrated ability to work strategically and independently.
- Excellent communicator, able to articulate product vision and complex ideas to executives and cross-functional teams.
- Data-driven decision maker with experience in analytics, research, and market analysis.
- Strong understanding of modern software development and project management processes and technology.
- Experience with financial regulations, data privacy, or information security.
- Professional experience in product design, software engineering, or project management.
- Proficient in Atlassian, Jira and Confluence, Google Workspace, and user analytics tools.
