Forward Deployed Engineer

Bitmovin

Forward Deployed Engineer at Bitmovin responsible for customer integration and coding in the encoding team. Supporting marquee US media clients with real engineering and customer ownership.

Posted 7/20/2026full-timeRemote • California, Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in software engineering with a strong focus on Java and C++, alongside a proven ability to troubleshoot and resolve technical issues in customer-facing roles. Capable of effectively communicating with enterprise engineering teams and managing technical ownership autonomously.

Highest-signal resume keywords

Java ProgrammingC++ ProgrammingCloud Experience (AWS/GCP)Troubleshooting Live Customer SystemsCustomer-Facing Technical Role

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringProduction Code ContributionLog AnalysisError DiagnosisNetwork TracesAI-Assisted Development Workflows

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationHigh AutonomySound Judgment

Tools & Technologies

DockerScalable Distributed Services

Industry Keywords

Customer SupportSolutions ArchitectureProfessional ServicesIncident ResolutionEnterprise Accounts

Tech Stack

Tools & technologies

AWSCloudDockerGoogle Cloud PlatformJavaKotlin

About the role

Key responsibilities & impact

Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints
Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover
Travel to customer sites to support integrations, run workshops, and handle escalations in person
Feed field learnings back into sprint planning and the product roadmap
Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication

Requirements

What you’ll need

5+ years of software engineering experience at a senior level, strong in Java or C++, able to contribute production code in the encoding team's sprints
2+ years in a customer-facing technical role (solutions architecture, professional services, forward deployed, or named-account support)
Cloud experience (AWS and/or GCP), Docker, and hands-on experience running and debugging scalable distributed services
Strong troubleshooting on live customer systems: log analysis, error diagnosis, network traces, reproducing issues from limited information
Open to AI-assisted development workflows and comfortable using AI tools like Claude Code
Excellent written and verbal English, with a track record of communicating credibly with enterprise engineering teams
High autonomy: comfortable owning issues end-to-end during US hours while the EU team is offline, with sound judgment on when to escalate vs. resolve
Based on the US East Coast or in Denver, and willing to travel to customer sites regularly
You must already have the right to work in the United States.

Benefits

Comp & perks

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