BitMEX

Customer Support Specialist, Russian Speaker

BitMEX

full-time

Posted on:

Location Type: Remote

Location: Remote • ⛩ Anywhere in Asia

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Job Level

Mid-LevelSenior

About the role

  • Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
  • Monitor the BitMEX Trollbox, Telegram and other channels as required
  • Perform document checks as per standard procedures
  • Escalate enquiries when necessary
  • Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, America) when necessary
  • Assist in updating FAQ/Solutions documentation
  • Constantly look for ways to improve our customer service

Requirements

  • Must be proficient in English and Russian
  • Must have trading experience
  • Experience resolving customer inquiries and providing a basic level of technical support
  • Ability to compute simple calculations on financial products
  • Experience or knowledge of cryptocurrency, blockchain or trading would be a plus
  • Attention to detail with excellent communication skills and patience
  • Ability to troubleshoot and discover answers quickly and effectively
  • Enjoy helping people and being patient with customers
  • Capable of working under pressure
  • Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team
Benefits
  • Work from home to help you find the perfect balance between work, family and personal life
  • Paid holidays and leave so you won’t miss out any important events
  • Team building & offsite events to bring our global team closer
  • Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country
  • Option to choose to be paid in fiat or crypto currency, providing the flexibility to shape your financial freedom

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
trading experiencetechnical supportfinancial calculationscryptocurrency knowledgeblockchain knowledge
Soft skills
communication skillsattention to detailpatiencetroubleshootingteam spiritcooperationability to work under pressurecustomer service improvement