Customer Success Manager
Bitkom
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Maintain the partner network (B2B), including content management and contract administration.
- Manage customer relationships and retention from onboarding through annual content planning.
- Provide administrative support to the sales team.
- Assist in conducting market, competitor and customer analyses.
- Collaborate internally with Marketing to further develop offerings for customers.
- Prepare and generate reports from the platform.
- Support internal technical interfaces.
- Optimize the platform — from gathering requirements to overseeing implementation with the vendor.
Requirements
- Completed vocational training, university degree, or comparable qualifications in a relevant field.
- Basic knowledge of Learning & Development and familiarity with learning management systems.
- Experience in Customer Success Management or a comparable role, preferably in the education/training sector.
- Technical understanding and a structured working style.
- Excellent communication skills in German and a friendly, professional manner.
- Enjoy working dynamically in a young business unit.
Benefits
- Access to a unique network of digital experts.
- Flexible mobile working.
- State-of-the-art equipment and a complete home office setup.
- Training opportunities through the Bitkom Academy and in-house workshops.
- Experimental, open environment with flat hierarchies.
- A distinctive office in a central Berlin location with excellent public transport connections.
- Varied work and guaranteed no boredom.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content managementcontract administrationcustomer relationship managementmarket analysiscompetitor analysiscustomer analysisreport generationtechnical interface supportplatform optimizationrequirements gathering
Soft skills
communication skillsprofessional mannerstructured working styledynamic work stylecustomer retentioncollaborationadministrative support
Certifications
vocational traininguniversity degree