Bit by Bit Computer Consulting

Help Desk Engineer

Bit by Bit Computer Consulting

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇩 Indonesia

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Salary

💰 IDR 12,000,000 - IDR 20,000,000 per month

Job Level

Junior

Tech Stack

AndroidCitrixDNSiOSVMwareVoIP

About the role

  • Deliver exceptional customer service to end users via phone and email.
  • Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.
  • Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.
  • Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.
  • Monitor, diagnose, and troubleshoot network and server issues.
  • Deploy and manage antivirus solutions, backups, and applications.
  • Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.
  • Perform website and DNS administration tasks.
  • Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

Requirements

  • Strong time-management, prioritization, multi-tasking, and problem-solving abilities.
  • Exceptional critical, analytical, and strategic thinking.
  • Strong command of the English language, with the ability to communicate effectively with US-based clients.
  • Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).
  • Experience with Microsoft O365 administration.
  • Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).
  • Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).
  • Minimum of 1 year in a Managed Services IT environment preferred.
  • Bachelor’s degree in a technical field (preferred) or equivalent experience.
  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.
Benefits
  • Competitive salary based on experience.
  • Certification training opportunities.
  • Health and dental insurance.
  • Paid vacation.
  • Simple IRA with employer match.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
remote desktop supporttroubleshootingWindows ServerMicrosoft O365 administrationfirewall administrationswitch administrationvirtual desktop technologiesantivirus solutionsnetwork diagnosisserver management
Soft skills
customer servicetime managementprioritizationmulti-taskingproblem-solvingcritical thinkinganalytical thinkingstrategic thinkingcommunicationtransparency
Certifications
MicrosoftAppleCompTIACiscoFortinet