Support project initiation, scope definition, and SOW development for multiple clients simultaneously.
Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution.
Track deliverables, dependencies, and milestones using Teamwork or other project management tools.
Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations.
Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements.
Prepare and maintain client-facing project documentation, runbooks, and SOPs.
Align project tasks with existing RMM, PSA, ticketing, and alert management systems.
Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform.
Coordinate with dispatch/resource managers to schedule engineering time.
Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments.
Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer.
Support user acceptance testing (UAT) and final validation of project deliverables.
Coordinate device provisioning, deployments, migrations, and system upgrades.
Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned.
Act as a communication bridge between clients, vendors, engineers, and internal project leads.
Provide clear, timely updates on project status, risks, and timelines.
Schedule and facilitate project meetings, capturing action items and distributing minutes.
Help manage expectations across client leadership and technical teams.

Requirements

3+ years of project coordination or IT project management experience, preferably within an MSP or IT services environment.
Associate degree or higher in IT, computer science, business, or a related field.
Strong experience with PSA/RMM tools (e.g., ConnectWise, Autotask, N-able, Kaseya, NinjaOne).
Experience with Teamwork or similar project management platforms.
Understanding of MSP workflows, SLAs, ticketing processes, asset management, and alerting systems.
Familiarity with cloud technologies (Microsoft 365, Azure, basic networking) is a strong plus.
Project management certifications (PMP, CAPM) are highly valued.
MCSE or equivalent technical certification is an asset.
Exceptional organizational and time-management capabilities, with the ability to juggle multiple client projects.
Strong communication skills—able to translate technical details into client-friendly language.
High attention to detail, especially in documentation and quality assurance.
Ability to work independently and collaboratively in a distributed team.
Comfortable solving problems under pressure in a dynamic MSP environment.
Must be able to work Eastern Time hours (9:00 AM – 6:00 PM ET), which corresponds to nighttime in the Philippines.
Positive, service-oriented mindset aligned with MSP client expectations.

Benefits

Competitive base salary: $1,000-1,200 USD per month
Vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project coordinationIT project managementbudgetingforecastinguser acceptance testingdevice provisioningsystem upgradesdocumentation standardsdata governanceticket closure

Soft Skills

organizational skillstime-managementcommunication skillsattention to detailproblem-solvingcollaborationclient managementexpectation managementfacilitationadaptability

Certifications

PMPCAPMMCSE