National Operations Specialist
Bisnow
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
- Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants
- Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
- Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
- Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
- Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
- Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
- Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience
Requirements
- Bachelor's degree preferred or comparable experience in the student housing space
- 3+ years' experience as a Property Manager or equivalent role
- Knowledge of the market competition, local businesses, and university
- Excellent planning to manage a team
- Communication with residents, team members, and senior management
- Driven individual
- True team player eager to help build the business
- Eagerness to provide the best resident experience
- Excellent project management
- Exceptional customer service and resident relations
- Desire to travel up to 75%
- Live within 1 hour of a major airport
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property managementfinancial managementbudget analysisleasing performancemarketing executionresident experienceconflict resolutionproject managementoccupancy goalsrevenue strategy
Soft Skills
leadershipcoachingcommunicationplanningteam playercustomer servicedriveneagerness to helppositive community cultureexceptional resident relations
Certifications
Bachelor's degree