Professional Services Operations Coordinator

Bishop Fox

Professional Services Operations Coordinator supporting resource planning, quoting and operations at Bishop Fox, a cybersecurity firm. Collaborating with cross-functional teams and driving operational efficiency in a remote work environment.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityERP

About the role

Key responsibilities & impact

Support the creation, review, and maintenance of sales quotes
Support the onboarding of delivery consultants into select Client Vendor Management Systems “VMS systems”
Build and maintain resource forecasts for the RMO
Support the bidding and operational coordination of opportunities within a large client program and environment
Monitor and maintain operational data integrity across systems and tools, while identifying opportunities for automation and workflow optimization to improve operational scalability
Support resource scheduling and staffing coordination activities as needed
Assist with identification and documentation of processes, process improvements, procedures, and operational playbooks, including evaluating automation opportunities to reduce manual effort and increase scalability
Support special projects and other operational tasks as assigned
Escalate operational issues appropriately and ensure leadership visibility for manager-level or higher concerns
Provide timely responses and follow-through on operational requests, escalations, and cross-functional communications in a remote work environment

Requirements

What you’ll need

Familiarity with cybersecurity services and technologies
Curiosity and aptitude for leveraging automation, AI, low-code/no-code tools, and system integrations to streamline operational workflows and improve scalability
1-2+ years of experience in operations, professional services, resource management, sales operations, quote-to-cash, or related functions
Experience with PSA, CRM, CPQ, ERP, or resource management platforms is a plus
Experience with Salesforce, Certinia/PSA, NetSuite, or similar platforms
Experience working in a technology services, consulting, or professional services environment preferred
Understanding of professional services operations
Familiarity with quote management and deal support processes
Process improvement mindset with strong problem-solving capabilities
Experience creating workflow diagrams and process documentation
Experience leveraging AI tools such as OpenAI, Claude, or similar platforms to improve productivity, documentation, reporting and operational workflows
Strong analytical and organizational skills with high attention to detail
Proficiency with spreadsheets, reporting tools, and business systems
Ability to manage multiple priorities in a fast-paced environment
Strong communication and cross-functional collaboration skills
Comfortable working with data, reporting, and operational workflows
Strong task management and follow-through skills with the ability to drive activities to completion

Benefits

Comp & perks

This position is not eligible for visa sponsorship

ATS Keywords

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Hard Skills & Tools

SalesforceCertinia/PSANetSuiteProcess DocumentationWorkflow DiagramsData AnalysisReporting ToolsResource ForecastingQuote ManagementOperational Scalability

Soft Skills

Strong CommunicationCross-Functional CollaborationProblem-SolvingTask ManagementAttention to Detail