BIS Safety Software

Support Engineer

• Providing outstanding technical support for customers
• Responding to telephone and email inquiries from individuals utilizing our online software
• Following up on customer requests to ensure complete handling of the caller’s inquiry
• Creating cases for new features and solutions for our development team to implement
• Testing cases released by the development team to ensure proper functioning
• Making suggestions for ways of improving workflows and processes
• Recording and forwarding customer feedback to the appropriate areas
• Educating and providing training to customers on using various aspects of the software
• Tracking frequent call types for discussion during weekly meetings
• Participating in daily team meetings

Customer Experience Representative – Technical Support