Software Support Representative

BIS Safety Software

Software Support Representative providing exceptional technical support for BIS Safety Software clients. Building relationships and troubleshooting to enhance user experience in safety management.

Posted 7/9/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$21 - CA$24 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
Educate customers on software features and functionality through clear explanations and product guidance.
Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
Test new features and software updates to ensure quality and functionality before release.
Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.

Requirements

What you’ll need

Minimum of 2 years of experience delivering exceptional customer service
Enjoy helping people and solving problems
Possess strong computer skills and the ability to quickly learn new software
Possess excellent listening and communication skills
Confidently handle complex customer inquiries
Thrive in a fast-paced, dynamic environment
Maintain a positive attitude and strong attention to detail
Proficiency in Microsoft Word and Excel

Benefits

Comp & perks

Employee Stock Ownership Plan (ESOP)
Full medical, dental, and vision coverage
Life insurance and disability insurance
Health spending account
Flexible working hours
On-the-job training and growth opportunities
Free on-site parking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportSoftware TroubleshootingCustomer Inquiry DocumentationFeature TestingProcess Improvement

Soft Skills

Excellent Listening SkillsStrong Communication SkillsPositive AttitudeAttention to DetailRelationship Building