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Tech Stack
Tools & technologiesAnsibleAWSAzureCloudDockerElasticSearchGoogle Cloud PlatformGrafanaITSMJavaScriptJenkinsKubernetesLogstashPrometheusRPAServiceNowSplunkTerraform
About the role
Key responsibilities & impact- Partner with sales, bid management, and delivery teams to translate client pain points into outcome-driven solutions.
- Architect AIOps and observability landscapes.
- Embed Agentic AI into IT operations.
- Own the technical solution from RFP response through to delivery handover.
Requirements
What you’ll need- 12–15 years in IT across design, engineering, implementation, and pre-sales with 3+ years in pre-sales/solutioning of AIOps use cases for enterprise/global clients.
- Strong understanding of IT operations, infrastructure management, and application performance monitoring; sound ITIL foundations.
- Hands-on experience with ITSM tooling (ServiceNow preferred) and across enterprise AIOps platforms — Aisera, Moogsoft, BigPanda, ServiceNow ITOM/AIOps, HPE OpsRamp, ScienceLogic.
- Scripting (JavaScript or similar), low-code/no-code platforms, and hands-on REST API integration and automation workflow experience.
- Observability, Cloud & DevOps Expertise integrating and leveraging data from monitoring/logging/alerting tools — Datadog, Prometheus, Grafana, ELK (Elasticsearch/Logstash/Kibana), Splunk, Nagios, Dynatrace, AppDynamics, New Relic, OpenTelemetry.
- Extensive hands-on experience with at least one major cloud — AWS, Azure, or GCP; working knowledge of containers (Docker, Kubernetes).
- DevOps & SRE practices and tooling — Ansible, Terraform, Jenkins, Helm, CI/CD pipelines.
- Understanding of ML for IT Operations — anomaly detection, predictive analytics, event correlation, and automated root-cause analysis.
- Generative & Agentic AI fluency: LLMs, embeddings, RAG, prompt engineering, multi-agent/agent-orchestration, and LLM-powered automation (AI workflows / function-calling).
- Knowledge of RPA/Intelligent Automation (UiPath, Automation Anywhere, Blue Prism) is a plus.
- Proven RFP/proposal ownership, effort estimation, and pricing/benchmarking for large global deals in IT sourcing.
- Ability to drive client and multi-stakeholder discussions, handle objections, and propose workaround solutions.
Benefits
Comp & perks- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
AIOpsIT operationsinfrastructure managementapplication performance monitoringscriptingREST API integrationobservabilitycloud computingDevOpsmachine learning
Soft Skills
client engagementstakeholder managementsolutioningproposal ownershipeffort estimationpricingobjection handlingcommunicationcollaborationproblem-solving