Senior Architect

Birlasoft

Senior Solution Architect for AIOps, Observability, and Agentic AI. Partnering with teams to create outcome-driven solutions and owning technical solutions from RFP to delivery.

Posted 6/25/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

ATS Keywords

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Hard Skills

AIOpsIT operationsinfrastructure managementapplication performance monitoringscriptingREST API integrationobservabilitycloud computingDevOpsmachine learning

Soft Skills

client engagementstakeholder managementsolutioningproposal ownershipeffort estimationpricingobjection handlingcommunicationcollaborationproblem-solving

Tools & Technologies

ServiceNowAiseraMoogsoftBigPandaDatadogPrometheusGrafanaAWSAzureDocker

Industry Keywords

ITILRPAIntelligent AutomationGenerative AIAgentic AImulti-agent orchestrationpredictive analyticsevent correlationautomated root-cause analysisCI/CD

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDockerElasticSearchGoogle Cloud PlatformGrafanaITSMJavaScriptJenkinsKubernetesLogstashPrometheusRPAServiceNowSplunkTerraform

About the role

Key responsibilities & impact

Partner with sales, bid management, and delivery teams to translate client pain points into outcome-driven solutions.
Architect AIOps and observability landscapes.
Embed Agentic AI into IT operations.
Own the technical solution from RFP response through to delivery handover.

Requirements

What you’ll need

12–15 years in IT across design, engineering, implementation, and pre-sales with 3+ years in pre-sales/solutioning of AIOps use cases for enterprise/global clients.
Strong understanding of IT operations, infrastructure management, and application performance monitoring; sound ITIL foundations.
Hands-on experience with ITSM tooling (ServiceNow preferred) and across enterprise AIOps platforms — Aisera, Moogsoft, BigPanda, ServiceNow ITOM/AIOps, HPE OpsRamp, ScienceLogic.
Scripting (JavaScript or similar), low-code/no-code platforms, and hands-on REST API integration and automation workflow experience.
Observability, Cloud & DevOps Expertise integrating and leveraging data from monitoring/logging/alerting tools — Datadog, Prometheus, Grafana, ELK (Elasticsearch/Logstash/Kibana), Splunk, Nagios, Dynatrace, AppDynamics, New Relic, OpenTelemetry.
Extensive hands-on experience with at least one major cloud — AWS, Azure, or GCP; working knowledge of containers (Docker, Kubernetes).
DevOps & SRE practices and tooling — Ansible, Terraform, Jenkins, Helm, CI/CD pipelines.
Understanding of ML for IT Operations — anomaly detection, predictive analytics, event correlation, and automated root-cause analysis.
Generative & Agentic AI fluency: LLMs, embeddings, RAG, prompt engineering, multi-agent/agent-orchestration, and LLM-powered automation (AI workflows / function-calling).
Knowledge of RPA/Intelligent Automation (UiPath, Automation Anywhere, Blue Prism) is a plus.
Proven RFP/proposal ownership, effort estimation, and pricing/benchmarking for large global deals in IT sourcing.
Ability to drive client and multi-stakeholder discussions, handle objections, and propose workaround solutions.

Benefits

Comp & perks

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