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Birlasoft

Principal Consultant – Enterprise Apps

Birlasoft

Principal Consultant specializing in Oracle Helpdesk solutions. Leading architecture design and transformation initiatives for enterprise-level case management in Noida.

Posted 6/12/2026full-timeNoida • 🇮🇳 IndiaLeadWebsite

Tech Stack

Tools & technologies
Oracle

About the role

Key responsibilities & impact
  • Lead the design and optimization of Oracle Fusion Helpdesk
  • Define SLA governance framework and service catalog
  • Drive transformation from legacy systems to Oracle solutions
  • Provide architectural oversight on case routing and workflows

Requirements

What you’ll need
  • Proven experience in Oracle Fusion HCM
  • Strong knowledge of helpdesk systems
  • Excellent analytical and problem-solving skills
  • Ability to design scalable helpdesk architecture
  • Familiarity with AI and automation in helpdesk processes

Benefits

Comp & perks
  • Health insurance
  • Flexible working arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Oracle Fusion HCMhelpdesk systemscase routingworkflowsscalable helpdesk architectureAI in helpdesk processesautomation in helpdesk processes
Soft Skills
analytical skillsproblem-solving skills