Principal Consultant – Enterprise Apps

Birlasoft

Principal Consultant specializing in Oracle Helpdesk solutions. Leading architecture design and transformation initiatives for enterprise-level case management in Noida.

Posted 6/12/2026full-timeNoida • 🇮🇳 IndiaLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Oracle Fusion HCMhelpdesk systemscase routingworkflowsscalable helpdesk architectureAI in helpdesk processesautomation in helpdesk processes

Soft Skills

analytical skillsproblem-solving skills

Tools & Technologies

Oracle Fusion Helpdesk

Industry Keywords

SLA governance frameworkservice cataloglegacy systemstransformation

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Lead the design and optimization of Oracle Fusion Helpdesk
Define SLA governance framework and service catalog
Drive transformation from legacy systems to Oracle solutions
Provide architectural oversight on case routing and workflows

Requirements

What you’ll need

Proven experience in Oracle Fusion HCM
Strong knowledge of helpdesk systems
Excellent analytical and problem-solving skills
Ability to design scalable helpdesk architecture
Familiarity with AI and automation in helpdesk processes

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development