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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Administer and support Jira, Confluence, and Jira Service Management platforms
- Design and maintain workflows, schemes, permissions, and configurations
- Implement and maintain automation to reduce manual effort
- Support incident, request, agile, and portfolio use cases
- Build and maintain dashboards and reports for operational and management needs
- Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
- Ensure platform governance, documentation, and best practices
- Provide L2/L3 support and collaborate with vendors and internal teams
- Support Tech Operating Model, enabling transitions, migrations and support audit activities
Requirements
What you’ll need- 7+ years of hands-on experience with Atlassian tools
- Experience supporting enterprise scale Jira and Confluence environments
- Strong understanding of Agile, ITSM, and delivery processes
- Experience working with global, distributed teams
- Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JiraConfluenceJira Service ManagementautomationdashboardsreportingintegrationsL2 supportL3 supportAgile
Soft Skills
collaborationcommunicationproblem-solvingorganizational skillsleadership
Certifications
Bachelor’s degreeMaster’s degree