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About the role
Key responsibilities & impact- Provide L2/L3 production support for UKG Pro WFM systems
- Troubleshoot and resolve complex issues related to timekeeping, activities, scheduling, accruals and payroll processing
- Perform root cause analysis (RCA) and implement preventive fixes
- Monitor system performance and recommend improvements
- Handle incident, problem, and change management processes
- Support periodic activities such as upgrades, patches, and releases
- Ensure SLA adherence and timely resolution of tickets
- Lead end-to-end implementations and enhancements of UKG Pro WFM modules
- Conduct requirement gathering, solution design, and system configuration
- Configure and optimize pay rules, work rules, and pay codes, accruals, attendance, and scheduling policies
- Drive design workshops and stakeholder discussions
- Manage system integration efforts (HRIS, Payroll, third-party systems)
- Oversee SIT, UAT, and deployment activities
- Ensure documentation of solution design and configuration
Requirements
What you’ll need- 6–10+ years of experience in Workforce Management solutions
- 4+ years of hands-on experience with UKG Pro WFM (UKG Dimensions / Kronos)
- Strong expertise in: timekeeping, scheduling, and labor compliance, complex pay rule and accrual configuration, production support and incident management
- Experience handling both implementation projects and steady-state support
- Strong debugging and problem-solving skills
- Excellent communication and stakeholder management abilities
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UKG Pro WFMtimekeepingschedulingpayroll processingroot cause analysisincident managementsystem integrationconfigurationpay rulesaccruals
Soft Skills
problem-solvingcommunicationstakeholder managementleadershiporganizational skills