Birlasoft

Cloud & Infrastructure Engineer

Birlasoft

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Tech Stack

AndroidiOS

About the role

  • Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
  • Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
  • Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
  • Local asset management.
  • Support and assist users with JML (Joiner, mover leaver) process.
  • Support and maintain local conference and meeting room equipment.
  • Ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
  • Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
  • Manage calls with 3rd party suppliers where necessary through to closure.
  • Escalate calls where necessary to the support manager, report on status of outstanding calls.
  • Builds relationships with other international support teams to create a cohesive support team.
  • Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc.
  • Consult with local business and senior leadership to evaluate support requirements and execution planning.
  • Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
  • Drive technology adoption of end user services related applications and systems.
  • Support Audits related activities alongside other tech functions and business.
  • Technical support for local applications where applicable alongside other tech or business teams.

Requirements

  • Excellent technical knowledge in all key areas of EUS technologies, e.g. Windows and Mac OS
  • Microsoft Office 2016, Office 365 & Teams
  • iOS and Android devices
  • Hardware and Peripherals
  • Skills about Call Management Systems, especially Service Now
  • Teams conferencing and enterprise voice
  • Audio visual systems (TV/Projector systems) and conference technology
  • SCCM
  • Basic Network Skills
  • ITIL certified
  • Ability to communicate effectively with members of the support team, customers and 3rd parties
  • Excellent customer service skills
  • Well presented
  • Ability to stay calm under pressure
  • Organized approach to work
  • Ability to manage multiple tasks at the same time
  • Positive and adaptable attitude
  • Collaborative workstyle
  • English Language Skill
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows OSMac OSMicrosoft Office 2016Office 365TeamsiOSAndroidSCCMBasic Network SkillsAudio visual systems
Soft Skills
effective communicationcustomer servicecalm under pressureorganizedmulti-taskingpositive attitudeadaptablecollaborative workstyle
Certifications
ITIL certified