Account Manager

• Manage and grow existing business with current customers and develop new opportunities in target accounts
• Establish strong professional relationships and credibility with key executives in existing and target accounts
• Drive large multi-service line deal wins with existing customers
• Collaborate with presales, solutioning, and delivery teams to deliver value to customers and pursuits
• Independently lead proactive solutions and seed deal-shaping concepts for clients
• Work closely with delivery managers and other relevant parties within the organization
• Facilitate customer workshops and provide direction on technology development
• Develop and execute account strategies aligned with customer priorities and the competitive landscape; support ideation and drive revenues from vertical-specific solutions
• Implement account governance based on client business units, geographical spread, and Birlasoft's service lines' potential
• Set delivery metrics/targets with delivery managers and drive customer excellence in accounts
• Negotiate account management contracts and agreements to maximize profit
• Build and nurture Independent Software Vendor (ISV) partner relationships.

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