Sales

• Act as the face of Birlasoft to the client, managing executive relationships and strategic priorities
• Interface across client leadership, internal delivery, and horizontal practices to ensure end-to-end ownership
• Identify and pursue opportunities for account expansion, transformation, and innovation
• Build trusted advisor status with the client CIO and senior IT leadership
• Oversee day-to-day delivery across applications, infrastructure, and support services
• Ensure high-quality execution, adherence to SLAs, and proactive risk and issue management
• Lead structured governance and continuous improvement across service lines
• Drive SOP compliance, automation, and accountability across all functions
• Support the client CIO in key IT decisions, acting as a strategic sounding board
• Guide successful execution of the JDE to Oracle Fusion migration ensuring minimal disruption and maximum value
• Align IT programs to evolving business needs and digital strategy
• Provide oversight across network management, data center operations, desktop as a service, and cloud ecosystems
• Ensure global infrastructure is stable, scalable, secure, and cost-effective
• Own governance and evolution of managed services contracts and outsourcing models
• Introduce AI-driven monitoring, AIOps, and proactive automation to enhance IT support and resiliency
• Enable data-driven decision-making and measurable performance improvement

AVP, Sales/Biz Development

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Director – Sales