Onboarding Manager
Vori
Member Onboarding Specialist
Birdwatch
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $50 - $60 per hour
Job Level
Mid-LevelSenior
About the role
- Onboarding sessions explain the Birdwatch engagement model and review the member's home care experiences
- Review and refine each member's home maintenance 'to-do' list and discuss preventive and routine services
- Engage in informative discussions about preventive and routine maintenance solutions
- Deliver a clear action plan with specific scope elements identified for upcoming service visits and a personalized HomeCare Plan
- Build trust through patience, humor, active listening, and real-time problem-solving; use storytelling where appropriate
- Interact with members early in the relationship, establishing a tone of attentiveness, professionalism and service
- Aim for long-term, delightful member relationships beyond episodic fixes
- Leverage a technical understanding of residential systems and broad trades knowledge to discuss options with homeowners
Requirements
- Background in residential housing with knowledge of major home systems (HVAC, appliances, electrical/plumbing) and ability to discuss preventive maintenance
- Experience as a home inspector, general contractor, or skilled handyman/or equivalent background
- Strong verbal and written communication skills; easy-going confidence and ability to build rapport
- High emotional intelligence; ability to read the room, listen actively, and practice empathy
- Problem-solving mindset; ability to explain issues clearly and present actionable solutions
- Experience with virtual meetings/remote sessions and comfortable using technology
- Customer-service oriented with a focus on delivering a high-touch onboarding experience
- Willingness to work flexible, episodic, part-time style scheduling as described in the posting
