Client Service Manager
Manulife
Maintenance Manager
Birdwatch
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia, Washington
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
SeniorLead
About the role
- Complete hands-on service delivery in the field for everyday maintenance and larger projects.
- Supervise, mentor, and train field technicians to ensure quality service and adherence to safety protocols.
- Support coordination of team assignments, job scheduling, and timely completion of maintenance services.
- Conduct quality control and customer service activities, including site inspections, technician and Home Manager check-ins, and member calls.
- Ensure efficient and high-quality service delivery with high first-time fix rate and profitability per ticket.
- Optimize scheduling and workflow to fully utilize technicians and maintain low response times.
- Achieve exceptional customer satisfaction and quality control with delight rate above 90% and minimal complaints.
- Align service delivery with Birdwatch’s pricing model to maintain profit margins.
Requirements
- Experience and drive; long-time industry experience and perspective from running your own company.
- High level of ability and expectation for the work performed in members’ homes.
- Ability to build trusting relationships: patient, knowledgeable, and fair.
- Belief in Birdwatch and alignment with company vision.
- Experience supervising, mentoring, and training field technicians (implied).
- Hands-on service delivery experience (implied).
