Account Manager

Birdeye

Account Manager responsible for customer retention and relationship management in logistics security solutions. Building client relationships and driving contract renewals in a fast-paced environment.

Posted 5/14/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for assigned customers, ensuring a seamless experience
Build and maintain strong, trusted relationships with key stakeholders
Proactively address customer concerns and work towards long-term satisfaction
Lead contract renewal discussions well in advance of expiration dates
Identify and recommend service upgrades based on customer needs
Identify and refer new sales and expansion opportunities to the Sales team
Act as the primary relationship manager during customer implementations
Frequently travel across the U.S. to meet with customers in person

Requirements

What you’ll need

3+ years in account management, customer success, or a similar role
Willingness to travel frequently across the U.S.
Experience in the transportation and logistics or security solutions industry preferred
Strong interpersonal and communication skills to engage customers
Ability to navigate complex contract discussions and resolve issues
Works well cross-functionally with sales, operations, and implementation teams

Benefits

Comp & perks

401(k) plan
Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscommunication skillsrelationship managementproblem-solvingcross-functional collaboration