Birches Group LLC

Analyst

• Review project execution and outputs across OD services, ensuring rigorous quality control of deliverables and the consistent application of the Community™ standard.
• Oversee compilation and reconciliation of client data to identify gaps and initial recommendations supporting the development of comprehensive client solutions aligned to the Community™ framework.
• Advise Consulting team members on issues and opportunities arising during project execution and recommend improvements to enhance delivery of Community™ solutions and inform future project strategies and planning.
• Mentor and train resources on OD project processes and the application of optimal Community™ Jobs solutions to address varying client types and client needs.
• Advise clients and external colleagues on guidelines, timelines, procedures, and methodologies used in the provision of OD services to build an informed basis for interactions and to sustain smooth service delivery.
• Anticipate potential issues during project execution/implementation that may impact the timely delivery of services and recommend approaches to mitigate disruptions.
• Gather feedback on project activities and service delivery from clients and/or other teams to sustain the organization’s reliability and reputation for delivery while ensuring high quality standards for Community™ outputs and solutions.

Senior Analyst, Organization Design

Account Manager

• Generate market or target-specific intelligence related to emerging needs/relevant issues to effectively engage participants in Community Market™ surveys
• Sustain and grow participation in Community™ Market surveys and convert clients to drive sales aligned to internal Business Development metrics
• Feed market intelligence and follow engagement processes that involve customer retention initiatives, loyalty programs, and gathering customer feedback to enhance customer satisfaction and drive repeat business
• Explain the value and process of participation to clients/participants to build an informed dialogue and basis for expanded service
• Develop and nurture relationships with customer accounts
• Secure participation of target employers and hand off to counterparts in the Survey Operations team in a timely and coordinated manner
• Develop and present tailored solutions that align with the client's needs
• Demonstrate the value proposition of the organization's offerings and highlight key benefits and competitive advantages of joining the market study

Senior Analyst, Organization Design

Account Manager – Spanish Bilingual