BioSked

Technical Customer Success

• Analyze and translate our clients’ operational workflows into configurations within our application
• Optimize client processes around our products using our expertise
• Ensure the successful onboarding and continued use of our products by customers
• Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
• Train clients on the application and maintain training materials
• Contribute to the product development by identifying features, testing, and providing feedback
• Support the sales team in identifying upsell opportunities
• Support client inquiries
• Conduct database backups, automated processing, data imports, infrastructure operations and continuity

Customer Success Engineer