Bilingual Program Coordinator

BioScript Solutions

Bilingual Program Coordinator coordinating prescription drug coverage for patients. Supporting Canada’s healthcare systems and managing relationships with physicians and clinics.

Posted 5/9/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians;
Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions public/federal funding programs;
Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
Acquire in depth knowledge of public / private and federal funding mechanisms;
Assisting physicians and/or their staff to complete all relevant Patient Support Program forms (enrolment, consent, prescription, etc.) and all relevant drug reimbursement forms;
Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
Responding promptly and professionally to physician enrolment requests;
Responding proactively and upon NavieGo’s request to facilitate paperwork required for patient reimbursement renewals.

Requirements

What you’ll need

Bilingualism in English and French is an asset;
Ability to handle a high caseload in a fast-paced, changing environment;
Minimum of 2 years experience in customer/client service experience;
Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
Professional/courteous/efficient telephone manner;
Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
Strong communication and interpersonal skills;
Ability to work independently and in a team environment;
High attention to detail;
Prior experience in a reimbursement role is a strong asset;
Experience in biologics will be considered an asset;
Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
Ability to resolve issues effectively and efficiently.

Benefits

Comp & perks

Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reimbursementpatient support programbiologicsfunding mechanismscase coordinationinsurance coordinationform completiondata managementcustomer service

Soft Skills

bilingualismtime managementmulti-taskingcommunication skillsinterpersonal skillsattention to detailproblem-solvingprofessionalismindependenceteamwork