Patient Support Service Manager

BioScript Solutions

Patient Support Service Manager enhancing customer interactions for the Patient Support Programs at BioScript Solutions. Leading initiatives to improve customer experience and operational excellence in specialty care.

Posted 5/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Successfully enhance customer facing interactions by adding value.
Providing best in class customer experience and operational execution.
Achieving objectives related to the Patient Support Program by overseeing field execution, ensuring consistent approach regionally in collaboration with cross functional colleagues.
Interact with key Health Care Providers to provide awareness and understanding of the Patient Support Program.
Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner.
Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals.
Interact with Health Care Providers to provide awareness and ensure effective implementation of Patient Support Programs.
Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services.
Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings.
Collaborate with key departments at NavieGo and the pharmaceutical manufacturer.

Requirements

What you’ll need

Education: Must be a Registered Nurse or Registered Practical Nurse with valid and in good standing provincial license.
Experience: Minimum of 3 years’ experience in multiple cross-functional areas applicable to the position.
Skills: Knowledge of the healthcare landscape including private and public payers.
Must be self-directed and team oriented.
Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay.
Strong ability to manage change, ambiguity and work in a rapid and evolving environment.
Strong focus on customers and improved patient outcomes.
Compliance driven; understanding of applicable industry codes and laws, regulations.
Strong presentation skills.

Benefits

Comp & perks

Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Registered NurseRegistered Practical Nursepatient support program managementhealthcare landscape knowledgecompliance understanding

Soft Skills

customer focuschange managementteam orientationself-directionpresentation skills

Certifications

provincial nursing license