Operations Lead

BioScript Solutions

Operations Lead managing teams and ensuring successful delivery of patient support programs at BioScript Solutions. Collaborating with the Program Manager for operational excellence and team engagement.

Posted 5/1/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management.
Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows.
Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and promote a positive work environment.
Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution.
Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements.
Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation.
Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence.
Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting.
Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements.
Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.

Requirements

What you’ll need

A Bachelor’s degree or an equivalent combination of experience and education is required.
Bilingualism in French & English is a strong asset.
A minimum of 2-4 years of experience in a healthcare, pharmaceutical, or patient support related field.
Experience in a leadership role with direct reports, preferably within healthcare, patient support, PSP operations, or related industries.
Lean Six Sigma certification or experience is an asset.
Strong people management skills with a passion for coaching and team development.
Proven ability to manage multiple priorities and projects simultaneously.
Excellent organizational, problem-solving, and decision-making abilities.
Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members.
Ability to analyze program performance metrics and implement improvements.
Adaptability to dynamic program needs and a fast-paced environment.
General knowledge of reimbursement, patient support programs, and funding mechanisms.
Proficiency in Microsoft Office Suite and other relevant program management tools.
Strong financial acumen with an understanding of budgeting and resource allocation.

Benefits

Comp & perks

Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Lean Six Sigmareimbursementpatient support programsprogram performance metricsbudgetingresource allocationdata integritycorrective and preventive action (CAPA)process improvements

Soft Skills

people managementcoachingteam developmentorganizational skillsproblem-solvingdecision-makingeffective communicationinterpersonal skillsadaptability

Certifications

Lean Six Sigma certification