Bilingual Health Services Representative
BioScript Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Moncton • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care.
- Handle inbound and outbound calls and email inquiries with empathy and efficiency.
- Escalate matters to physicians, nurses, or program coordinators as needed—knowing when to take the lead and when to seek support.
- Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions.
- Enter accurate patient data and uphold the highest standards of confidentiality and professionalism.
- Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
- Confirm and review appointments, locations, and schedules with clarity and care.
- Support your team with document filing, report submissions, and general administrative needs.
- Be a steady presence in a fast-paced, ever-evolving environment, adapting with grace and delivering consistent results.
Requirements
- High school diploma or a minimum of three years of relevant employment experience
- Strong computer skills (Outlook, Word, Excel); experience in patient management systems is a plus
- Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset
- Ability to stay calm and collected under pressure, while juggling multiple priorities
- Excellent verbal and written communication skills and active listening abilities in French and English required
- Proven commitment to diversity, inclusion, and cultural competence when working with patients
- A creative, independent spirit who also thrives in a collaborative, team-based environment
- Dedication to patient-first service and a desire to make a meaningful impact every day.
Benefits
- Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
- Growth Opportunities: Continuing to build your knowledge through internal training ensures you stay at the forefront of best practices and innovations in nursing.
- Our ongoing education opportunities empower you to enhance your skills and provide exceptional patient care.
- Vibrant Culture: Our vibrant culture thrives on community engagement, fueled by employee feedback through OfficeVibe.
- From local activities to national initiatives, our passionate team extends its commitment to creating positive change beyond patient care.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient management systemsdata entryreport submissionsdocument filingschedulingtracking adverse eventsproduct quality complaintsmedical terminologycomputer skillsMicrosoft Outlook
Soft skills
empathycommunication skillsactive listeningcalm under pressuremultitaskingcollaborationindependenceadaptabilitycommitment to diversitypatient-first service