BioNTech SE

Business Operations

• Own and manage OneIT Service Request Management and OneIT Demand Management processes and closely collaborate with the Global Process Owners beyond OneIT and the Enterprise Service Management Team.
• Ensure proper process documentation, onboarding of roles and drive tool integration with respective technical product owners.
• Own the process lifecycle, including design, maintenance, and continuous improvement, ensuring alignment with global process standards.
• Conduct high-level analysis and design activities to optimize efficiency and effectiveness, supporting BNT strategy.
• Facilitate collaboration and communication among all E2E process stakeholders to ensure seamless integration and execution.
• Define and monitor performance targets and KPIs for the process, aligned with global standards and strategic goals.
• Manage process-related demands and lead or support projects impacting the process.
• Oversee integration and harmonization of process-related data and systems across the E2E landscape.
• Maintain oversight and veto rights for process-related documentation.
• Ensure compliance with risk and control Frameworks.
• Drive adherence to process standards, compliance requirements, and risk management practices across the organization.

Business Process Owner