Key Customer Manager

Biogen

Key Customer Manager enhancing MS treatment dialogue, customer experience, and engagement in key accounts for Biogen. Coordinating with sales teams and cross-functional partners to increase trust and value.

Posted 8/1/2026full-timePhiladelphia • New York, Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $184,000 - $253,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Key Account Engagement within the pharmaceutical and biotech sectors, with a strong focus on navigating complex healthcare environments and compliance with regulations. Possesses advanced knowledge of health care reimbursement, patient privacy laws, and the MS Disease State.

Highest-signal resume keywords

Pharmaceutical/Biotech ExperienceAccount Management ExperienceHealth Care Reimbursement KnowledgeManaged Care KnowledgeStrong Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementHealth Care ReimbursementCompliance KnowledgeProblem-SolvingPresentation Skills

Soft Skills

Relationship BuildingOrganizational SkillsCommunication SkillsAbility to Navigate AmbiguityCollaboration

Certifications & Qualifications

BS/BAValid Driver's License

Industry Keywords

Key Medical ExpertChronic DiseaseMS Disease StatePatient Privacy LawsOIG Compliance

About the role

Key responsibilities & impact

The KCM is responsible for the development and execution of the Key Medical Expert (KME) and Key Account engagement plans, in collaboration with the respective Regional Sales Director, to ensure long-term success of the Biogen MS portfolio at the Division and Account Level.
The KCM is responsible for facilitating a ONE BIOGEN strategic engagement approach for the key accounts in their territory.
They will execute this by identifying opportunities and evolving trends that create collaborations where patient access to care increases and quality of care improves.
The KCM is responsible for regular interactions with top KMEs, Prescribers and Administrators to understand and collaborate on account needs, and to identify opportunity for expanded partnerships.
The KCM is expected to interact routinely and collaboratively with the local sales teams and cross-functional partners (inclusive of marketing, managed care, and patient services) to improve engagement in the accounts and increase Biogen trust and value with our Key Customers.

Requirements

What you’ll need

Minimum 7+ years of pharmaceutical/biotech experience
Ideally 2+ years of experience in the MS Disease State or other related chronic disease
Account Management Experience preferred, experience navigating complex accounts critical for success
Previous management and/or cross functional experience strongly preferred
Technical knowledge of health care reimbursement from a patient and provider perspective
Establishes effective relationships through mutual respect and trust in dealing with others
Must be comfortable with ambiguity and not having set processes and structures in place
Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner.
Strong presentation skills.
Advanced understanding of Biogen’s culture.
Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
Strong regional and national Managed Care knowledge
Strong organizational and communication skills- ability to navigate communication between BIIB and the HCP office
Understanding of patient privacy laws including HIPAA and similar state laws
Advanced understanding of compliance with OIG & regulatory requirements.
Demonstrated ability to navigate in ambiguous and complex environments
Strong problem-solving skills.
BS/BA Required, MBA Preferred
Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered.

Benefits

Comp & perks

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation