Senior Case Manager – Specialty

Biogen

Senior Case Manager facilitating access to treatments while guiding patients and providers through challenges. Responsible for managing communications, compliance, and support for non-clinical access processes.

Posted 6/19/2026full-timeResearch Triangle Park • North Carolina • 🇺🇸 United StatesSenior💰 $54,000 - $71,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

reimbursement processesbenefit investigationspayer reimbursement policiescase managementpatient servicesanalytical skillsinvestigational skills

Soft Skills

interpersonal skillscommunicationability to work under pressureprioritizationcustomer service

Tools & Technologies

Microsoft Office ProductsCRM systems

Industry Keywords

managed care industrygovernment payershealthcare environmentcomplianceperformance metricsquality standards

About the role

Key responsibilities & impact

Build trusted relationships with patients and healthcare providers through proactive communication and timely execution of deliverables.
Leverage a thorough understanding of program services to align support with the unique needs of each patient.
Deliver personalized case management, including inbound and outbound communication with patients and HCPs regarding non-clinical access challenges.
Provide personalized reimbursement support, including benefit investigations, prior authorization information, and financial assistance program determination.
Conduct necessary benefits, coverage, and payer research to ensure compliance with appeal policies and timelines.
Adhere to all standard operating procedures and departmental guidelines.
Travel up to 20% to support program operations.
Meet and exceed performance metrics and quality standards to achieve business objectives.
Perform other duties as assigned.

Requirements

What you’ll need

A minimum of 3 years of customer service, patient services, case management, or related experience in a healthcare environment.
Proficient in reimbursement processes, including benefit investigations and payer reimbursement policies.
Strong knowledge of the managed care industry, including government payers.
Demonstrated investigational and analytical skills.
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
Strong interpersonal skills for patient support and education.
Technical proficiency in Microsoft Office Products and CRM systems.
Bilingual (English and Spanish) skills are a plus.
High school degree required; Bachelor’s Degree preferred.

Benefits

Comp & perks

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation