Head of Patient Services – Strategic Planning

Biogen

Head of Patient Services Strategic Planning at Biogen developing and executing strategic initiatives. Leading improvements in operations and driving organizational change in a highly regulated healthcare environment.

Posted 5/1/2026full-timeResearch Triangle Park • North Carolina • 🇺🇸 United StatesLead💰 $199,000 - $274,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute a Patient Services strategy aligned with brand strategic imperatives.
Drive measurable improvements across the PS organization by assessing structure, processes, and tools.
Identify and promote opportunities to enhance business practices and achieve operational excellence.
Coordinate various operational excellence projects across the PS organization for consistency.
Develop processes for capturing key lessons from initiatives to propagate best practices.
Shape the strategic direction and partner with senior leaders to translate strategy into clear roadmaps.
Lead strategic plan presentations to senior leaders to gain buy-in and support.
Lead the annual planning process for Patient Services, incorporating market and regulatory insights.
Drive quarterly business reviews, developing content and executive-ready materials.
Oversee portfolio-level planning in collaboration with project managers.
Serve as the primary owner of executive communications, including presentations and briefing materials.
Prepare high-impact presentations for senior leadership and cross-functional audiences.
Direct the communication strategy for the Patient Services organization.
Lead department-wide change and engagement initiatives to strengthen culture and employee experience.
Plan and execute large-scale events, such as town halls and leadership meetings.
Own the Patient Services financial budget, ensuring efficient use of resources.
Establish governance and operating rhythms for disciplined execution and decision-making.
Lead and develop direct reports, providing coaching and career development.
Provide oversight to project managers supporting Patient Services initiatives.

Requirements

What you’ll need

At least 10 years of experience in strategic planning or a related field within the healthcare industry
Bachelor's degree in business administration, healthcare management, or a related field
Proven experience in leading strategic initiatives and managing cross-functional teams
Strong analytical skills with the ability to translate data into insights and actionable plans
Exceptional communication and presentation skills, with experience preparing executive-level materials
Ability to navigate complex, regulated environments and drive organizational change

Benefits

Comp & perks

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic planningdata analysisproject managementfinancial budgetingoperational excellenceprocess developmentchange managementpresentation preparationcross-functional team managementgovernance

Soft Skills

leadershipcommunicationanalytical thinkingcollaborationcoachingorganizational changestrategic thinkingevent planningemployee engagementinsight translation

Certifications

Bachelor's degree in business administrationBachelor's degree in healthcare management