Director of Implementation
Biofourmis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Own planning, coordination, and execution of multi-site, enterprise-level implementations from commercial handoff through go-live
- Develop and manage project plans, timelines, resourcing models, and risk mitigation across clinical, technical, and operational dependencies.
- Serve as the senior escalation point for all implementation risks, delivery blockers, and customer readiness issues.
- Hands-on execution of customer onboarding, technical integrations, training materials and support prior to launch.
- Collaborate with Clinical partners to validate operational readiness against defined staffing models, escalation pathways, and safety protocols.
- Oversee system integration efforts including EHR/EMR interfaces (Epic, Cerner, etc.), device provisioning, mobile app enablement, and data connectivity.
- Collaborate with Engineering and Product teams to manage configurations, enhancements, and customer-specific requirements.
- Build strong internal partnerships to ensure implementation learnings inform product roadmap, clinical protocols, and operational processes.
- Oversee the full lifecycle deployment of new products, from strategic planning and initial scoping to full-scale rollout and post-implementation review.
- Drive continuous improvement of implementation methodologies, playbooks, and tools.
- Lead, mentor, and develop the implementation organization, setting clear expectations for accountability, collaboration, and customer outcomes.
- Establish performance metrics and capacity models to scale delivery efficiently.
- Foster a culture of accountability, collaboration, and customer-centricity.
Requirements
- 6 or more years of experience of project management in healthcare technology, virtual healthcare, or equivalent roles.
- 3+ years experience leading complex enterprise implementations within health systems and practices, and payers.
- Bachelor’s degree in information systems, health informatics, healthcare administration, or a related field
- Demonstrated success building an implementation function from the ground up and scaling repeatable delivery frameworks as the organization grows
- Hands-on experience supporting EHR integrations and healthcare data exchanges (e.g., HL7, FHIR) and impact on implementation.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementEHR integrationhealthcare data exchangeHL7FHIRrisk mitigationsystem integrationcustomer onboardingtechnical integrationsperformance metrics
Soft skills
leadershipcollaborationaccountabilitycustomer-centricitymentoringcommunicationorganizational skillsproblem-solvingstrategic planningcontinuous improvement