Field Service Engineer

Bio-Techne

Field Service Engineer providing technical support for advanced life sciences instrumentation. Involves remote and onsite troubleshooting, installations, and extensive travel.

Posted 7/30/2026full-timeRemote • California, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $76,500 - $125,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, root cause analysis, and technical documentation while providing exceptional customer service in field service engineering. Capable of managing service assignments independently and collaborating with cross-functional teams to ensure customer success.

Highest-signal resume keywords

TroubleshootingRoot Cause AnalysisTechnical DocumentationCustomer ServiceField Service Engineering Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRoot Cause AnalysisTechnical DocumentationHardware SupportSoftware SupportTestingValidationLaboratory ProceduresService Assignment ManagementCustomer Interaction

Soft Skills

Communication SkillsCollaboration

Certifications & Qualifications

Technical Certification

Industry Keywords

Life SciencesDiagnosticsMedical DevicesField Service EngineeringTechnical Support

About the role

Key responsibilities & impact

Provide remote and onsite technical support for customers and internal stakeholders.
Investigate technical issues, perform root cause analysis, and implement corrective actions.
Conduct testing, validation, and basic laboratory procedures to verify system performance.
Document service activities, maintenance records, and customer interactions.
Identify customer concerns and communicate feedback to internal teams.
Maintain in-depth technical knowledge of products and service procedures.
Manage service assignments independently and meet deadlines.
Collaborate with cross-functional teams to support customer success.
Travel extensively to customer locations for installations and repairs.

Requirements

What you’ll need

Education: Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
Skills: Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication skills.
Experience: Minimum 3 years of field service engineering experience in life sciences, diagnostics, medical devices, or related industries.
Physical Requirements: Ability to lift and move equipment, work in confined spaces, and perform hands-on technical work.

Benefits

Comp & perks

Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
401k plans.
Employee stock purchase plan (ESPP).
Health Saving Account (HSA).
Flexible Spending Account (FSA).
Dependent Care FSA.
Mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs.
Employee resource groups.
Volunteer paid time off.
Employee events and charity drives.
Accrued leave policy with paid holidays, paid time off, and paid parental leave.
Fostering a culture of empowerment and innovation.