Product Manager, Service Referral Management

Binti, Inc.

Product Manager leading the strategy for Service Referral Management at Binti, enhancing workflows in child welfare software. Collaborating with cross-functional teams to drive impactful product enhancements.

Posted 6/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $270,000 per yearWebsite

About the role

Key responsibilities & impact

Own product strategy and roadmap for the SRM product.
Translate the needs of caseworkers, agency leadership, private providers, and families into a clear multi-year vision and a sharp quarterly roadmap.
Drive the metrics that matter: services referred and completed, FFPSA reimbursement claimed, provider response time, family engagement, and social worker time saved.
Identify where AI can transform prevention workflows and partner with engineering to ship responsibly.
Prototype rapidly using AI tools (Lovable, Claude, Cursor, v0) to test ideas with users in days, not weeks. We expect PMs to use AI aggressively in their own workflow.
Shadow caseworkers, supervisors, private providers, and families. Deep user understanding is non-negotiable here, especially in a domain as complex and consequential as prevention services.
Push configurability and scale. SRM has to flex to every state's FFPSA prevention plan, eligibility criteria, and provider network while staying coherent and minimizing operational overhead.

Requirements

What you’ll need

3+ years of product management experience, preferably at a high-growth B2B or enterprise SaaS company. Experience with regulated, government-facing, or complex workflow software is a plus.
A track record of scaling products meaningfully — taking something from early-stage to category-defining.
Comfort with multi-sided platforms and complex stakeholder dynamics: you've navigated products where different user types have different views, permissions, and incentives.
AI-native in how you work and what you build. You already use Claude, Cursor, Lovable, or v0 daily, and have informed opinions on where LLMs and agentic patterns belong (and don't) in high-stakes workflows.
Deep experience with user research and turning those insights into actionable updates.
Comfort wearing many hats — flexing into UX, design, prompt engineering, and project management as needed.
Sharp judgment on tradeoffs: north star vs. MVP, quantitative vs. qualitative, customer-specific vs. platform, configurability vs. simplicity.
Excellent written and verbal communication with a range of audiences, from executives and agency leadership to caseworkers and provider staff.
Passion for building and working with diverse teams, as well as Binti's mission and values.

Benefits

Comp & perks

An above-market compensation package (salary + equity)
Excellent medical, dental, vision, and life insurance - 99% of insurance premiums covered for you + your dependents
Flexible vacation time to promote a healthy work-life blend
13 paid holidays; 11 federally observed holidays (including Juneteenth), plus Election Day and the day after Thanksgiving
16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant
Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)
4 weeks of sabbatical after 4 years of service at the company
401k, Commuter benefits, FSA, and DCFSA
$5,000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)
$2,500 annual reimbursement for ongoing learning and development, with opportunities to attend trainings/conferences, on-site speaker series, and lunch and learns
$300 reimbursement for initial office setup
$50 a month effective work reimbursement to cover internet, electricity, office setup costs, or lunch/snacks with coworkers
Paid jury duty

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Hard Skills & Tools

Product StrategyRoadmap DevelopmentUser ResearchMetrics AnalysisPrototype Development

Soft Skills

Judgment on TradeoffsTeam CollaborationAdaptability