Customer Care Representative I – Behavioral Health
Elevance Health
Cloud
Customer Service Representative
Binson's Home Health Care
full-time
Posted on:
Location Type: Hybrid
Location: Center Line • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Answer incoming calls from patients and referral sources
- Accurately enter new patient information into company computer system
- Obtain written order from physician, verify insurance and generate orders
- Ensure the customer and referral sources are kept up to date on order status
- Process diabetic testing orders and continuous glucose monitor orders
- Resolve missing order issues including UPS/USPS tracking
- Frontline connection between patients, healthcare providers, and internal teams; coordinate communication across departments
- 4-6 weeks in-person training, remote after training; work Monday–Friday 8:30 AM–5:00 PM
Requirements
- High school diploma or equivalent
- Effective verbal and written communication skills
- Interpersonal and customer service skills
- Ability to navigate a multi-line switchboard and company provided laptop
- Comfortable working in a fast-paced environment
Benefits
- Competitive pay 💰
- Full benefits: Medical, Dental, Vision & Life Insurance
- Paid time off + floating holiday
- 401(k) Retirement Savings Plan
- Training and growth opportunities 🚀
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryorder processinginsurance verificationtracking resolution
Soft skills
verbal communicationwritten communicationinterpersonal skillscustomer servicecoordination
Certifications
high school diploma