Account Manager

Binary Defense

. Building relationships with existing client base to ensure they are engaged with their service .

Posted 4/21/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Building relationships with existing client base to ensure they are engaged with their service
Ensuring your clients are getting the highest return on their investment from their service
Strategically partnering with your clients to understand their key security related business challenges and initiatives
Partnering with internal teams to manage and retain client relationships and build client loyalty
Ensuring client satisfaction, retention, operational efficiency and quality of service
Growing existing business with product portfolio and additional services.
Onboarding new clients and continuing to engage on a quarterly basis with business reviews.
Contributing to the sales team and customer success team for business initiatives and training support.
Working towards and achieving targets
Building relationships with senior level individuals across accounts
Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment
Planning and organizing your time effectively
Delivering customer service and passionate about delivering value to clients
Communicating a clear and concise message verbally or via email
Developing pipeline and managing sales cycle for growth within existing accounts for Tier S/1 accounts

Requirements

What you’ll need

Bachelor’s degree or related experience
Solid experience as an Account Manager or Customer Success Manager
Ability to have strong business conversations and understand business needs to align our proposition of value.
Proactively networking within their territory at local events
Able to analyze numbers to develop business plans and exceed targets with a systematic approach
Leverage sales resources including technology, SDRs, marketing, and technical teams effectively
Strong communication skills
Creatively think through and solve problems
Handles pressure well while meeting deadlines and targets
Skill in prioritizing and triaging obligations
Attention to detail
Excellent time management and organization
Ability to be flexible

Benefits

Comp & perks

Competitive medical, dental and vision coverage for employees and dependents
401k match which vests every payroll
Flexible and remote friendly work environment
Training opportunities to expand your skill set

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer success managementbusiness planningsales cycle managementdata analysis

Soft Skills

relationship buildingclient engagementcommunicationproblem solvingtime managementorganizational skillsflexibilityattention to detailability to work under pressure

Certifications

Bachelor's degree